Service concept

Our products are characterized by their durability and quality. In the rare event of a malfunction or maintenance, we offer the following service options:

• Device Exchange: As a technician, you will receive a replacement device from us in advance. The installer on site will put this into operation and replace the old device, which will then be returned to us.
• Component Exchange: If an individual component needs to be replaced, you will receive the relevant item from us. You will replace the faulty component on site. Please refer to the delivery note to see if the replaced item needs to be returned. If not, the replaced item must be disposed of properly.
• Repair / Refurbishment: You send the defective device to our Repair Center. We will inspect the device and then provide you with a cost estimate. This is necessary because we first need to determine which components are defective and need to be repaired. After you approve the cost estimate, we will repair the device and return it to you for reinstallation. This service also allows you to request a report for insurance purposes afterward.

Please note: Not all three options are available for every product due to availability, market situation, logistics, etc.

The spare parts available to you in the event of a component exchange can be found in the spare parts list in Fronius Solar.SOS. If the required spare part is not listed there, please open a new case in Solar.SOS. The warranty decision is made during the inspection of the defective device or item at the Repair Center.

As a Fronius System Partner, there are a number of benefits. You can find all the advantages on our homepage: Fronius Partner Program.

For the service concept, this specifically means that you benefit from free advantages on Fronius Solar.SOS. You can access step-by-step troubleshooting guides and a larger selection of spare parts in the central tool. All spare parts available for you to order can be found in Solar.SOS after entering the serial number of a Fronius device under the "Exchange/Repair" section.

Only after registering with Fronius Solar.SOS and signing our consent form (How-To Video) will you receive a customer number. With this number, it is possible to process service orders. Additionally, all digital Fronius tools with all features will then be available to you.

Within the Fronius Warranty Plus, your expenses are covered in the form of a service fee. The conditions and the amount of the fee can always be found readily and up-to-date in the service cost overview, which is linked in Fronius Solar.SOS.

On our homepage, you can find our warranty models for devices of different performance classes: Fronius Warranty.

The current warranty status of a device can be found in Fronius Solar.SOS under the "Device Data" section, as well as in Fronius Solar.web under "Product Registration".

Our cooperation with DHL significantly facilitates the return shipping: After creating a service order, you will receive an automatic email with the link and access data to the DHL Express Portal. There, you can arrange for the pickup of the device at the desired address on the desired date.

When replacing a Fronius SnapINverter, you will receive a replacement device in a transport shell. The existing wall bracket and connection area remain mounted and installed – the replacement device is simply placed into the wall bracket. If the defective device is equipped with a Fronius Datamanager card, it must be removed and installed in the replacement device. The same applies to the two Fronius Solar Net termination resistors, which are inserted into the two RJ45 sockets at the bottom of the display.

Both covers – the dark gray (or red) Fronius DATCOM cover and the large light gray cover – must also be taken from the defective device. The transport covers of the replacement device are only for transport and are not approved for operation due to the lack of sealing.

Outside of the warranty, the costs for replacement devices or spare parts are charged according to the service cost overview. For repairs, the costs are based on the cost estimate.

Within the Fronius Warranty Plus, no costs are incurred unless the defective device or item is not returned as specified on the delivery note. After 30 days, the device/item price will be charged. After 60 days, a "Non-Return" fee will be invoiced. For the Fronius Warranty (without Plus), transport costs and inspection costs are charged. The same return conditions apply to this warranty model as to the Fronius Warranty Plus.

When shipping defective battery modules of a Fronius Solar Battery, special conditions apply due to the hazardous materials contained. In such cases, please contact the Repair Center to arrange the pickup. We will commission a freight company for the transport.

• What is the depreciation replacement guarantee of the Fronius Solar Battery?
  The depreciation replacement guarantee is an optional warranty model of the Fronius Solar Battery. In the event of a warranty claim, Fronius will charge a maximum of the difference between the net sales price and the current value of the Fronius Solar Battery at the time of the warranty claim. Please inquire at the Fronius Repair Center for the current value of the battery.
• What is the capacity guarantee of the Fronius Solar Battery?
  A warranty claim exists if the currently usable capacity of an individual battery module (U1001M) due to normal aging processes is 80% after up to ten years of operation, or 68% after up to 15 years, of the usable capacity listed on the data sheet. The verification is carried out at the Fronius Repair Center.